Customer satisfaction is not only important to us, at Think Eco Coatings we put customers at the very heart of our business.
From the outset, our approach has always been to offer the highest standards of customer care – so if any of our clients not 100% happy with our service, we want to know. We investigate every complaint thoroughly and assess any concerns fairly and promptly, not matter how small. We understand that a swift and positive resolution is in all of our interests and we will make every effort to ensure that happens.
What to do if you have a complaint
Firstly, please get in touch as soon as possible and let us know about the problem. You can choose to contact us via any of the following methods:
Email: info@thinkecocoatings.co.uk
Call: 0800 069 9080 and speak to Alessio Teoli about your concerns.
Write: 56-58 Solutions House, Peregrine Road, Hainault IG6 3SZ
Our Complaints Process
Communication is key so rest assured, we will respond promptly to your complaint and keep you informed of our approach and timescales as we deal with it. Please bear in mind that some more complex issues may require time to investigate thoroughly, but we will advise you of what to expect. The timescales we adhere to are detailed below.
Initial Response
We will respond to your complaint (usually by phone or email) within three working days of receipt. Some issues can be resolved quickly and, if we are able to reach a satisfactory conclusion within this timescale, we will endeavour to do so. In this instance, we will then write to you to confirm the outcome.